February 18, 2003

Talk about shitty days

Yesterday I woke up and knew it wasn't going to be a good day. Last week we lost a couple of clients, through no fault of our own. One went out of business and the other didn't need a Chicago location any longer. A minor hit to our bottom line, *shrug* whatever, disappointing but not tragic.

Everything has been piling up around the office. Our inefficiency has become glaringly obvious as we've failed to follow up and follow through on some things lately. It's gotten me really pissed off. One of our clients offered to demonstrate an issue-tracking and ticketing system to us that they developed for Lucent and Avaya. It's really cool and deals with things in a way that is similar but not identical to the way we do things. They offered to let us have a copy of the system if we paid for them to modify it to suit our needs. I was guessing that it would be about $5k. I was wrong. Bottom line is that they want $15k to do it, and we can't afford it. A major suck.

More of the same feelings today, except we ended up losing a client who claims his server was down 4 times within the last month, which is untrue. Nonetheless, he was a fickle client from day 1, and that was that. We invested several dozen manhours into getting his service up and running perfectly, fixing the mess at his old provider, etc. I'm waiting to hear back from him on when exactly he thinks his servers are down. As of right now, his sites are elsewhere and there isn't much we can do but try and talk with him.

So, we've lost out on some monthly income, we're not going to get the software that I want to maximize our resources, and life is a fucking suck. Haven't been this depressed in a long while.

Posted by gav at February 18, 2003 11:22 PM
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